Microsoft Dynamics 365 Customer Engagement/CRM

Customer Relationship Management (CRM) is a suite of integrated, data-driven solutions that centralize and manage information about current and potential customers. By unifying data, such as emails, purchase histories, and social media activity, CRM provides immediate, actionable insights to business teams. Modern CRM systems automatically gather and integrate customer data into detailed profiles, enhancing collaboration across teams. They also connect with business tools, offering built-in AI and business intelligence to streamline tasks.

CRM benefits businesses of all sizes by automating processes, boosting efficiency, and improving customer engagement. Contact Alpha Variance Solutions to get more details.

How can Microsoft D365 CRM help your company?

Marketing Teams

  • Improve your customers’ journey with multichannel marketing campaigns and targeted buyer experiences.
  • Nurture sales-ready leads by aligning your teams using planning and real-time tracking tools.
  • Leverage customized data analysis dashboards to gain insights into your brand reputation and market.
  • Prioritize high-value leads and make swift, data-driven decisions with automated processes.

Sales teams

  • Simplify prospecting with targeted sales strategies for better pipeline planning.
  • Foster relationships and boost productivity with embedded insights and smarter selling strategies.
  • Leverage AI to measure leading indicators, track customer relationships, and automate personalized sales execution aligned with the buyer’s journey.

Customer service teams

  • Provide customers with a seamless omnichannel experience supported by service bots.
  • Equip customer service teams with tools to improve engagement and deliver value with every interaction.
  • Offer personalized services, enabling representatives to upsell or cross-sell using contextual data.
  • Optimize resources based on real-time trends from feedback, surveys, and social listening.
  • Deliver intelligent, guided service across all channels for quick issue resolution and a first-class customer experience.

Field service and Project service automation teams

  • Empower field technicians to enhance in-person customer experiences through the Internet of Things (IoT) integration, enabling faster problem detection and automating work orders.
  • Streamline scheduling and dispatching to improve onsite efficiency, deliver personalized service, and reduce costs.
  • Gain transparency into costs and revenue using robust project planning capabilities and intuitive dashboards to anticipate demands, assess resource capacity, and forecast project profitability.

Learn More About Dynamics 365 Customer Engagement/CRM

Contact AVS using the link below to learn how the Microsoft Dynamics 365 Customer Engagement/CRM can help you achieve your business goals.

Get in Touch Today!