Helpdesk Support Services

Helpdesk/Support Services

Alpha Variance Solutions understands that service to our clients shouldn’t stop when an implementation project ends. Our StrategicStack Services Team is ready to provide the full operational support that your business needs for your Microsoft Dynamics 365 ERP system. We are here to answer your questions, fix issues, avoid downtime, and gain successful results.

Helpdesk Support Services Highlights

Some of the benefits that StrategicStack Services clients enjoy:

Incident Management

  • Break-fix support when things go wrong
  • 24/7 coverage
  • Escalation paths for high-priority incidents

Change Management

  • Risk analysis for proposed system changes
  • Implementation and backout plans
  • Pre-implementation testing

Knowledge Management

  • Self-service library of common questions
  • Live support for more complex issues
  • Education and training resources

Release Management

  • Standard process for routine updates and patches
  • Careful planning to minimize downtime and disruption
  • Post-release monitoring

Hypercare

  • “White glove” support after an initial implementation
  • Immediate remediation for identified post-implementation issues
  • Ad-hoc training for new users

Advantages of the StrategicStack Support Program

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Industry Standard Support Model

The StrategicStack Support Team leverages the best practices of the IT Infrastructure Library (ITIL), an international standard for IT support. All support staff are fully trained on ITIL principles and practices.

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Deep Knowledge of Your Dynamics 365 Environment

If AVS implemented your Dynamics 365 system, the StrategicStack Support Team will have access to documentation for your configuration and any customizations, taking the guesswork out of supporting your system.

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Support for Non-AVS Implementations, Too

Even if Alpha Variance Solutions wasn’t the implementation partner for your Dynamics 365 system, the StrategicStack Support Team can still support you. Our comprehensive service onboarding process gives us all the information we need to support your users.

Learn More About Our Support Options

For more information about the StrategicStack Support Team’s capabilities and services, contact us today using the link below or call us at 1-855-916-0818

Get in Touch Today!